Due to personal circumstances phone support will not be available until the 11th of June 2024. We will still endeavour to answer emails during this time. Any orders received during this time will be shipped on Wednesday 12th June 2024.
We apologise for any inconvenience.
Caswell Australia will be closed from Wednesday the 20th December until Wednesday the 3rd January 2024
Any orders placed during this time will be processed on the 3rd January 2024
During the closure periods there will be no phone support.
We wish you a Merry Christmas and a Safe and Happy New Year!
28 July 2021
Dear Valued Customer,
Our Warwick Farm location was affected by COVID on the 26 July 2021, although operations has since stabilised, the site is experiencing delays in
distribution. In addition, the operational demands to continue servicing restricted Local Government Areas (LGAs) remain challenging.
Unfortunately, temporarily Direct Freight cannot accept further consigned deliveries addressed to these restricted LGAs. Before consigning freight
we kindly ask you check and ensure the destination suburb is not within affected LGA.
A detailed list of affected suburbs is attached for your convenience.
Pickups within these LGAs will continue to operate as expected.
Our commitment is that this disruption is short and minimised. Strategies such as extended hours and weekend operations have been implemented
to lessen the disruption.
We apologise for the inconvenience to our valued customer and thank you for your continued patience and understanding in these challenging times.
Thank You,
Direct Freight Express
Dear Valued Customer,
We would like to inform you that our Warwick Farm location has been affected by COVID. We do expect delays for a short period of time
to our operations from this location.
Our Warwick Farm location services East Sydney, South Sydney, South-West Sydney and Wollongong regions. Our alternative Sydney
Depot Kemps Creek remains fully operational and will increase capacity during this period.
Direct Freight Express is committed to the health and safety of our employees and their families, our customers and the wider community,
whilst ensuring we continue our services as an essential provider to our valued customers and suppliers.
We thank you for your understanding and patience during this challenging period.
Kind Regards,
Direct Freight Express
As a result of the current severe weather conditions being experienced in some areas of NSW & QLD, a number of roads may be closed due to flooding therefore inaccessible
Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are :
Trailers from Campbellfield to Brisbane and Brisbane to Campbellfield dispatched Monday night are unfortunately grounded at Moree, delays are expected.
Furthermore please also note that some line haul routes to and from the above areas have been impacted with destinations re-routed to allow the line haul trailers to be able to get through however have a delayed arrival time.
During this time we do appreciate your patience and understanding.
A message from our courier company
Service Interruptions - QLD, North Coast and Central Coast
As a result of bushfires currently being experienced in some areas of QLD, North Coast and Central Coast, a number of roads maybe closed, resulting in delays across our QLD and NSW network.
Due to the above, delays may be encountered.
For freight currently in our network, customers are encouraged to use the Track and Trace system on their homepage
or call 1300 347 397. http://www.directfreight.com.au/Default.aspx