NSW & QLD FLOODS
  • Service Interruptions – NSW and QLD

    24th March 2021
     

    As a result of the current severe weather conditions being experienced in some areas of NSW & QLD, a number of roads may be closed due to flooding therefore inaccessible

    Due to the above some pickup and deliveries may be delayed. Impacted areas to the best of our knowledge are :

    • Taree, Port Macquarie, all received their freight and are up to date. Only deliveries where roads remain closed won’t be delivered.
    • Grafton, Ballina and Coffs Harbour depots have received most of their freight with the exception on Campbellfield freight from Monday night
    • Brisbane remains the same with Gold coast hinterland areas and Mt Tamborine and some river suburbs still unserviceable.
    • Sydney outer areas along the Nepean and Hawkesbury river still effected. Deliveries will be attempted where possible.
    • Northern Rivers area still experiencing delays due to road closures and some suburbs unserviceable
    • Wauchope and Taree area still experiencing delays due to road closures and some suburbs unserviceable
     

    Trailers from Campbellfield to Brisbane and Brisbane to Campbellfield dispatched Monday night are unfortunately grounded at Moree, delays are expected.

    Furthermore please also note that some line haul routes to and from the above areas have been impacted with destinations re-routed to allow the line haul trailers to be able to get through however have a delayed arrival time.

    During this time we do appreciate your patience and understanding.

 
NSW and QLD Fires

A message from our courier company

Service Interruptions - QLD, North Coast and Central Coast

As a result of bushfires currently being experienced in some areas of QLD, North Coast and Central Coast, a number of roads maybe closed, resulting in delays across our QLD and NSW network.

Due to the above, delays may be encountered.


For freight currently in our network, customers are encouraged to use the Track and Trace system on their homepage
or call 1300 347 397. http://www.directfreight.com.au/Default.aspx

 
 Shipping Costs
 We have not updated our shipping cost in many years, in that time there have been various changes; our ability to ship and not ship aerosol cans, numerous Australia Post pricing structure changes and the volume of orders we dispatch. This has prompted us to reevaluate our shipping. For the majority of customers this is a good thing as our shipping prices on kits and mixed part orders has been reduced to major locations. We use are using Australia Post less and less, as we have had numerous issues of late with the quality of service.

You may see some changes with your shipping break down depending on your location; we have endeavored to keep any additional shipping fees as transparent as possible to reflect the true shipping cost. Places like W.A., Tasmania, and the Territory will see a reduction in the base shipping cost to align with the rest of the country.  Some more rural locations around the country will have additional surcharges.  It may pay to experiment with the shipping, if you can have an item delivered to a business address or family friend a town or two away there might not be a surcharge.  These fees are location charges from our courier.

The big advantage we have found in using a courier is the shipping cost do not increase dramatically based on the items weight or size. This has allowed us to pass on the biggest savings to our customers.

  We kindly ask that you work with us over the coming weeks and report any concerns you have to sales@caswellplating.com.au

 

Regards

 The Team at Caswell Australia.

 
Aerosol Shipping

We are pleased to announce we can now ship all of our aerosol products nationally. Previously we were limited to The East Coast and Tasmania and the Northern Territory would incur excessive HAZMAT Fees. We have now secured a new shipping source and are pleased to announce that these HAZMAT fees have been waved.  What is even more exciting is our customers in WA can once again take advantage of the full Caswell range, including Plasti Dip, Dupli Colour and Krylon. 

 
We Have Moved

We Have moved warehouse to 51 Elm Park Drive Hoppers Crossing, Vic 3029

 https://maps.google.com.au/maps?q=51+Elm+Park+Drive,+Hoppers+Crossing&hl=en&ll=-37.873464,144.724016&spn=0.029574,0.058537&sll=-36.605471,145.469483&sspn=7.697041,14.985352&t=m&hnear=51+Elm+Park+Dr,+Hoppers+Crossing+Victoria+3029&z=15