Ordering Information

Payment:
Items ordered must be paid for in full before items will be shipped. We accept Visa, MasterCard and American Express. Items purchased by personal or company checks will be held until the cheque has cleared.


Sales Taxes:
Caswell Australia’s web prices are inclusive of GST. Any purchases made from overseas will be processed with no GST. Overseas postage has no GST.


Pricing & Specifications:
All prices are in Australian Dollars, and do not include freight and handling charges. Due to changing economic conditions, prices, colours & specifications are subject to change without notice. We reserve the right to ship an alternative product of equal or greater value, depending on inventory levels. Whenever possible, we will attempt to contact the buyer before shipping if an item has changed.


Hazardous Goods:
Some of our products are classified as hazardous goods. These products will incur an additional charge when shipped by ground, and cannot be shipped by air or internationally. No guaranteed time of delivery is available on Hazardous Goods Shipments.


Exclusive Warranty & Limitation of Remedies & Damages:
Products distributed from Caswell Australia are warranted to be free of defects in material and workmanship at time of shipment to the extent of the manufacturer’s express warranties to Caswell Australia or for 30 days, whichever is greater. Caswell Australia’s liability and Buyer’s remedies under this warranty shall at our option be limited solely to repair, replacement or credit. Buyer shall at Caswell Australia’s option return any alleged defective product to Caswell Australia at Buyer’s expense. This warranty extends to original Buyer only.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Caswell Australia SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LABOR COSTS OR LOSS OF PROFITS ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE PRODUCTS PURCHASED FROM Caswell Australia.


Shipping Policy:
Most products are shipped from stock FOB from Melbourne. All other products are shipped FOB from the manufacturer. Delays may occur when an item is shipped from the manufacturer and is backordered. We will advise when this occurs. We ship using Direct Freight Express, Australia Post and TNT.  Caswell Australia makes no delivery time guarantees. Paying for Express Post shipping simply means that an order will be shipped by Express Post, not that it will arrive on a certain day. Pickup times and backlogs necessitate this clause. Caswell Australia assumes no liability for a carrier’s inability to pick up an express order because of bad weather or any other condition. International orders are usually shipped by Australia Post. When shipping by mail, we will insure the package for the replacement value, but we will NOT be able to replace the package until the insurance settlement is processed (1-4 months).


Damaged Shipments:
Shipping accidents do occur. If damage has occurred, please call us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. Our responsibility for damage ceases when the carrier accepts the shipment, please contact the carrier to make damage claims.


Technical Support:
We offer free technical support for all our products. Should you have difficulty obtaining the desired results, you may contact us for help. We offer free telephone support (toll charges may apply) and free web based support. We expect you to work with us to try to resolve a problem, and to have followed a reasonable amount of trials on practise pieces before attempting to plate, repair or polish your [rare un-replaceable] part.


Returning Goods:
Returns will be subject to a 20% restocking fee. Before returning products, you should attempt to remedy any problems by calling us to receive technical advice. Our plating kits use basic electrochemical reactions that have been used as the basis for electroplating for hundreds of years. Products may be returned on the following conditions:-

  • Products must have been purchased within 30 days.
  • Products must be in new and unused condition and will be subject to inspection for damage or misuse prior to the issuance of a refund. Items that have been used or damaged will be returned to buyer at buyer’s expense.
  • The online or hard copy manual may not be returned. Refunds for kits will be for $35 less than the price of the kit to cover the cost of the manual.
  • Video products may not be returned.
  • Shipments must be made by a carrier that uses tracking numbers and must be prepaid. Care must be taken to ship all Hazardous Goods with the correct labelling & packaging.
  • A copy of the original invoice must be included, clearly indicating any or all items being returned.
  • Products may not be returned without approval. Please call for an authorization and clearly write this authorization on the front of the package. Shipments without this authorization will be refused.
Payment:
Items ordered must be paid for in full before items will be shipped. We accept Visa, MasterCard and American Express. Items purchased by personal or company checks will be held until the cheque has cleared.


Sales Taxes:
Caswell Australia’s web prices are inclusive of GST. Any purchases made from overseas will be processed with no GST. Overseas postage has no GST.


Pricing & Specifications:
All prices are in Australian Dollars, and do not include freight and handling charges. Due to changing economic conditions, prices, colours & specifications are subject to change without notice. We reserve the right to ship an alternative product of equal or greater value, depending on inventory levels. Whenever possible, we will attempt to contact the buyer before shipping if an item has changed.


Hazardous Goods:
Some of our products are classified as hazardous goods. These products will incur an additional charge when shipped by ground, and cannot be shipped by air or internationally. No guaranteed time of delivery is available on Hazardous Goods Shipments.


Exclusive Warranty & Limitation of Remedies & Damages:
Products distributed from Caswell Australia are warranted to be free of defects in material and workmanship at time of shipment to the extent of the manufacturer’s express warranties to Caswell Australia or for 30 days, whichever is greater. Caswell Australia’s liability and Buyer’s remedies under this warranty shall at our option be limited solely to repair, replacement or credit. Buyer shall at Caswell Australia’s option return any alleged defective product to Caswell Australia at Buyer’s expense. This warranty extends to original Buyer only.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Caswell Australia SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LABOR COSTS OR LOSS OF PROFITS ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE PRODUCTS PURCHASED FROM Caswell Australia.


Shipping Policy:
Most products are shipped from stock FOB from Melbourne. All other products are shipped FOB from the manufacturer. Delays may occur when an item is shipped from the manufacturer and is backordered. We will advise when this occurs. We ship using Australia Post and TNT. Express Post is available on some orders under 3 kg. Caswell Australia makes no delivery time guarantees. Paying for Express Post shipping simply means that an order will be shipped by Express Post, not that it will arrive on a certain day. Pickup times and backlogs necessitate this clause. Caswell Australia assumes no liability for a carrier’s inability to pick up an express order because of bad weather or any other condition. International orders are usually shipped by Australia Post. When shipping by mail, we will insure the package for the replacement value, but we will NOT be able to replace the package until the insurance settlement is processed (1-4 months).


Damaged Shipments:
Shipping accidents do occur. If damage has occurred, please call us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. Our responsibility for damage ceases when the carrier accepts the shipment, please contact the carrier to make damage claims.


Technical Support:
We offer free technical support for all our products. Should you have difficulty obtaining the desired results, you may contact us for help. We offer free telephone support (toll charges may apply) and free web based support. We expect you to work with us to try to resolve a problem, and to have followed a reasonable amount of trials on practise pieces before attempting to plate, repair or polish your [rare un-replaceable] part.


Returning Goods:
Returns will be subject to a 20% restocking fee. Before returning products, you should attempt to remedy any problems by calling us to receive technical advice. Our plating kits use basic electrochemical reactions that have been used as the basis for electroplating for hundreds of years. Products may be returned on the following conditions:-

  • Products must have been purchased within 30 days.
  • Products must be in new and unused condition and will be subject to inspection for damage or misuse prior to the issuance of a refund. Items that have been used or damaged will be returned to buyer at buyer’s expense.
  • The online or hard copy manual may not be returned. Refunds for kits will be for $35 less than the price of the kit to cover the cost of the manual.
  • Video products may not be returned.
  • Shipments must be made by a carrier that uses tracking numbers and must be prepaid. Care must be taken to ship all Hazardous Goods with the correct labelling & packaging.
  • A copy of the original invoice must be included, clearly indicating any or all items being returned.
  • Products may not be returned without approval. Please call for an authorization and clearly write this authorization on the front of the package. Shipments without this authorization will be refused.