Frequently Asked Questions

 

Q: What are your opening hours and can I pick up an order at any time?

A: We open by APPOINTMENT ONLY, if you wish to come in to pick up an item please ring before hand to avoid disappointment and your time. 

 

Q: How long will it take to receive my order

A: We ship as quickly as possible. Most Orders will be received within a few days. We do offer express postage options for urgent orders. Please note HAZMAT Items Must travel by road and this does take longer.

 

Q: Do you charge extra for pick up?

A: No, Please call us arrange a time to visit and come and pick up your order.

 

Q: Why does my order show $0.00 shipping and says read rate info?

A: Your order requiers a custom quote due to the combination of HAZMAT items or size. We will contact you shortly with a quote for the shipping. The shipping is NOT free. If you are not happy with the quote we will refund your order payment.

 

Q: How often do you get new products in?

A: Usually about once a month, if you see any products advertised elsewhere that you would like in let us know and we will see what we can do.

 

Q: Do you sell wholesale Plasti Dip?

A: Yes we do Bulk prices are available please contact us to become a reseller.

  

Q: Can you supply a MSDS  and whats in the product?

A: Yes we can supply Australian compliant MSDS which cover the make up of the product. For a quick reference please have a look at the  Caswell Inc MSDS Page here.

 

Q: Why can't you ship my item to a PO BOX or a Parcel Locker?

A: We use couriers and they do not have access to your private PO box or Parcel Locker, most items require a signature on delivery. 

 

 

Q: What days do you ship on?

A: We ship on Monday, Wednesday and Friday with the exception of Victorian Public Holidays. 

 

Q: Can I give authority to leave my parcel?

A: Yes you can, there will be a tick box upon ordering however, giving authority to leave requires no signature for goods and we take no responsibility for stolen, loss of parcel or damaged goods.

 

Q: What companies do you use for shipping?

A: We mainly use Direct Freight Express but have serveral different courier companies and Australia Post.